What We Do at ASC

At A Senior Connection we provide our clients with sustainable solutions for senior living and care options, including specialized Transitional Care Progr ams™ for at-risk seniors.  We offer individualized services with no strings attach ed for seniors and their families.  Our care team will perform a profe ssional assessment of your loved one and understand their needs.  Once we id entify a personal need list, we help you find a new home, and connect to other financial or medical resources. 

Our placement services cover more than just the highest-paid assisted living communities.  Our Care Coordinators focus on understanding you or your loved one’s needs, and provide you with information on:

In-Home Care

Hospice

Dementia Care

Assisted Living

Residential Care Homes

Transitional Care™ Options

The ASC team’s focus is to make sure that every senior has dignified care regardless of socioeconomic status. We have successfully operated our Transitional Care™ Program for over 4 years, and placement even longer.  This has allowed our team to develop a wide-variety of resources to answer any questions you may have, and point families in the right direction for caregiver resources, VA Aid and Attendance, support groups, and more.  Once a client has been placed with care, we do not simply “dump” clients and their needs.  We continue to act as resource and can further assist with any questions that arise.

In the greater Sacramento area, there are many placement agencies who provide similar services.  So why are we different?  As a Sacramento senior care industry leader, all ASC team members have developed community relationships which allow us to vet and research all community partners we work with and recommend.  Our CEO has and continues to cultivate relationships with care homes and agencies in order to negotiate rates in certain circumstances so you don’t overpay for care.  Many families who go it alone often pay more than necessary, which can drain crucial financial resources. 

A Senior Connection placement services are free to seniors and their families, and we don’t charge hidden fees.  Our team has the ability to act as your advocate, champion, and educator for everything senior living.  Choose A Senior Connection because we will support you, educate you, and maintain the highest ethical standards. Leading the Way, the Right Way™.

Sacramento’s Death House

This Halloween, we’re addressing the scary and spooky behind the scenes about senior living and care.  Care homes and facilities can be a concerning prospect, especially if you don’t know what to look for.  Our team understands the differences between room and boards, board and cares, assisted living and memory care communities.  We guide our clients and their families through the transition process with an informed, compassionate approach.  But what if there is no informed advocate for you?

Dorthea Puente is one of the most infamous Sacramento serial killers.  Between 1982 and 1988, Dorthea Puente killed at least 9 (some say up to 25) of her boarding house tenants and proceeded to collect their social security and pension checks.  Dorthea was seen as a sweet little old lady who’s boarding house was a great place for social workers to send some of their most challenging and vulnerable clients—the elderly, addicted, mentally ill, and other complex cases.  At the time, the very social workers trained to spot abuse and neglect were snookered by Dorthea’s unassuming presence.  In 1988 Dorthea was arrested when a sister of a missing boarder filed a missing person’s report.  Upon visiting Dorthea, the police unearthed 9 bodies buried in the backyard of her house, located at 1426 F. Street.  Neighbors had continually complained of a sweet and rotting smell from her yard, but no one knew it was bodies.  Dorthea was later convicted of 3 counts of murder and sentenced to life without the possibility of parole at the Central California Women’s Facility in Chowchilla. 

While it’s been over 30 years since Dorthea Puente’s sinister reign, improper placement is still the largest gateway to senior human trafficking, medical and financial abuse, and improper or neglectful care.  The “Death House Landlady” is an extreme case of what can go wrong when seeking unregulated housing for seniors, like Dorthea’s home.  Our team vets care homes with in-person visits, accounts from our clients, and state licensing records.  So how can you be proactive in making an informed decision for you or your loved one?

Along with consulting a reputable placement agency [link to our blog about vetting], you can help protect yourself or your loved one by:

  • Check the Community Care Licensing Division of the California Department of Social Services website.  Here, citations of all levels are tracked for reference.  You can search here.
  • Know when to ask for help from a senior living professional.
  • Tour the care community with a senior living professional.  Visit with residents, and speak to any family members.
  • Think long-term about senior care so you are not forced to make rushed, uninformed decisions.  This can lead to potentially very dangerous situations.
  • Ask as many questions as you can about care, daily activities, staff education and continual training.

If you need direction for where to start in your senior care search, give us a call at 916-990-1317.  Our team of experts is here to provide you and your family with the corrected information to make an educated decision.  To read more of the Dorthea Puente story, see this Sactown Mag article.

How To Vet A Business

60% of Sacramento’s Placement Agencies are operating illegally and/or violating Internal Revenue Service (IRS) laws and regulations.  How? First and foremost: By operating without a required and standard business license. This is ILLEGAL!! 

Assisted Living communities are regulated by multiple state agencies, but Placement Agencies have no governmental regulatory body.  This means Placement Agencies can do whatever they want. How do you eliminate potential companies operating illegally?

It starts with a simple vetting process. Properly vetting a business benefits both the customer, and anyone doing business with or referring business to the company in question.  Without proper vetting, seniors are at risk for abuse, human trafficking, improper placement, mistreatment, and poor care. 

Below, we will outline how to determine if the Placement Agency in question has a business license.  Without a business license, your loved one is at risk for physical, emotional, medical and financial abuse. 

What You Need:

Before you start to vet, gather the following info:

  • Company Name
  • Name of Owner
  • Address Company operates from
  • Phone Number

The Process:

There are 3 business license levels.  Since Placement Agencies are unregulated, the minimum business license legally required is a city business license. A county business license will suffice if the company is located in an unincorporated part of the county.

Step 1: Determine whether the company is in an incorporated or unincorporated area of Sacramento County by the address provided. 

Step 2: Locate the proper city or county from the list below. Click the link or call the Business Licensing Department to inquire if the company has a license, if it is active/ inactive, if it was suspended, or if it has never existed.  A city or county business license is MANDATORY to operate a business.

City of Citrus Heights: https://bit.ly/2Pd0jKJ

City of Roseville: https://bit.ly/2ZimEKS

City of Elk Grove: https://bit.ly/2ZlyuQa

City of Sacramento: https://bit.ly/33PpmHa

City of Galt Finance Department Business License Division:  209-366-7150

City of Folsom Business License Division: 866-240-3665

City of Rancho Cordova: (916) 851-8737 | businesslicense@cityofranchocordova.org

Sacramento County Finance Department—Business Licenses: 916-874-6644

California Secretary of State Business Search: https://businesssearch.sos.ca.gov/?Filing=False

If the business you are looking to report is not in these areas, go onto the county’s website and search under the Business section to locate a business search tool.  If unavailable, call the Finance Department and ask them to look up the business.

Step 3: Check with the Secretary of State website to see if the company has done their due diligence and also obtained a State Business License.  If they have, it is a general indicator that they have mitigated your risk and completed proper paperwork.  Note that currently, the State business license is not required.

Step 4: Independent Contractors.  If the company pays its staff as 1099 Independent Contractors, then every single independent contractor is required by law to have their own business license and home address on file for IRS purposes.  Vet the individual placement agents to know whether they are operating in compliance.

Step 5: Ask Questions.  Continue your vetting process by asking:

  • How long have you been operating?
  • Are your staff Employees or Independent Contractors?
  • How do you get paid?
  • Do you have insurance?
  • Review their Better Business Bureau ratings
  • Ask for, and check company references.  These can be other professionals and past clients.

Illegal businesses are the most likely to use shady and unethical business practices, which open many seniors to elder abuse.  As case managers and other healthcare professionals, it is our duty and responsibility to not perpetuate elder mistreatment or illegal business practices.  Before you refer a patient or client, VET the company!

Keep following A Senior Connection’s “Business Ethics Week” on Facebook and LinkedIn.  Tomorrow we will go into detail on the differences between an Independent Contractor and an Employee.

Leading the Way, the Right Way™

Client Story: July 2019

One of our female placement clients was in the hospital this month and her brother came all the way from Tennessee to help his sister find dignified care.  The hospital & others provided him with multiple placement agency information, and he began working with a different agency.  Our team at ASC continued to follow-up and were able to connect with the brother via phone.  The next day Our Director of Care Coordination was in the hospital to personally conduct an assessment. You would think this is an industry standard, but it’s not.  The family was impressed with our commitment and agreed to work with our team.  His previous placement agency sent him two hours away to tour a community on probation to be shut down.  Our client’s brother from another state, made the two-hour trip solo, with no support from the other placement agency. 

After this harrowing experience, our client’s brother fired the other two placement agencies.  Hospital staff questioned our clients about firing the other placement agency while our staff was present.  Our Care Coordination team met with the family at the hospital several times, where we educated them on Sacramento’s senior care environment.  We got to know our client & their family both as people and those with care needs.  Our Director of Care Coordination personally toured the Carlton Sacramento on Fulton Ave twice with this family.  When our client’s sister flew out, Christine toured her around again.  The sister remarked that her brother never let anyone drive him in the car, but he felt comfortable enough with Christine to do so.

Our client moved into the Carlton Sacramento’s Enhanced Assisted Living for end-of-life care.  During our tours the Carlton team was compassionate, understanding, and worked with our team and the family to take care of what was most important: the person.  At ASC we practice community case management.  This means our focus is also on the client’s family, resources that are needed, and consistent follow-up.  If a change in condition occurs and more/less care is required, our team is here for you.  Huge shout-out to both our Director of Care Coordination Christine for her commitment to families, and to the team at the Carlton Sacramento for being an incredible partner in dignified care.

Befuddled? Confused? Senior Care Placement is You Answer!

A Senior Connection is a placement agency dedicated to providing seniors with dignified, quality care.  Whether you and your family are seeking a residential care community, in-home care, hospice, or need dementia care, our team can assist.  Our Care Coordinators are your advocate; making sure you receive fair care pricing, quality service, and education on the senior living industry.  If you don’t know where to turn or simply have questions, our team is here to guide you.  Offering a free service to families often confuses people, and so many placement agencies have different agendas it can be difficult to know who to work with.  A Senior Connection holds each of our staff & fellow senior care providers to the highest ethical standards and business practices.  So why partner with ASC?

Senior moves are a very emotional time for everyone involved, and our team understands this.  From the minute you contact our team, we will discuss you and your family’s needs, contact medical professionals for the necessary documentation, and determine what type of care is best.  Throughout this research process we will keep you updated, and take the time to answer any and all questions you may have.  Our care coordinators will present a few care options and accompany you on tours.  This level of community case management and service is unique to A Senior Connection, and saves an average of 20+ hours of research for you.

Many families decide to go it alone in the senior living process without sufficient industry knowledge to combat rate hikes.  A Senior Connection has taken years to develop and continually monitor relationships with care providers in the Sacramento, Yolo, Placer, & Nevada counties.  By conducting regular site visits and monitoring the State of California’s licensing and citation site, we only work with communities of the highest standards at all pay rates.  With our expertise, we understand market prices, and can even negotiate pricing on behalf of our clients in certain circumstances.  Our Care Coordinators receive continual training for regulations on Residential Care Facilities for the Elderly (RCFEs).  This “buyer’s agent” power saves you time, money, and many headaches. 

While a main focus is on the senior living industry, our care coordinators at A Senior Connection understand the emotional, financial, & legal complications that occur alongside a care transition.  Whether you need assistance with the ALW Waiver Program, VA Aid & Attendance, conservatorship filing, or want access to a support community, our team will find and guide you through the necessary resources.  If it is a service—such as legal advice—that we cannot help you with, we have verified and vetted community partners who we will connect you with.  Our work doesn’t cease when your loved one has found care either.  If two years pass and hospice care is now required, call our team.  You won’t find a more caring, compassionate team than ours. 

The State of California has no regulations on placement agencies and very few laws regulating senior placement agencies.  Locally, some placement groups operate without a business license and do not have insurance.  A Senior Connection is professionally bonded & insured, we are HIPPA and PHI compliant, and we follow the protocols and standards set forth by the National Placement and Referral Alliance.  We have been serving Sacramento’s seniors with our business license since 2014. 

Our mission is to be a leader in providing innovative solutions with ethical practices to support the transition of any patient.  We are managed where a culture of integrity comes first, our employees are valued, and our core values drive our team to be leaders in senior care ethics.  Due to placement agencies not being regulated or governed by any state agency, our team knows families are often provided misguided information or get poor assistance via online placement agencies.  Many online or other placement agencies farm out your personal, medical, and contact info to 50+ communities, in turn leaving you bombarded with hundreds of sales calls that you should not have to deal with. Our customized one-on-one assistance is designed with you in mind, and utilizes the whole person care approach to senior living & care.

“‘Thank You’ does not seem adequate for all of the help that you gave our family during this difficult time. The time you took understanding who our mother is as a person, her medical and emotional needs was remarkable. Your willingness to go the extra step and take us to visit the various places was above and beyond anything we could have hoped for. You were always available for all our many questions, which at times were many. My mom is in a wonderful caring home, thank you thank you!! You took the time to make sure it was the right fit for her and the help she needed. She is really enjoying the flower that you brought her when you stopped to visit her. We truly appreciate all that you did for us and our mom.”—John and Sue

If you would like more information or get started in your search today, please call 916-759-9829 or contact us here.

Leading the Way, the Right Way™